Privacy Policy

1. Introduction

At Ace Investment Properties, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect several types of information from and about users of our Platform:

Personal Information

• Name, email address, phone number, and postal address
• Date of birth and government-issued identification
• Employment information and income details
• Banking and payment information
• Property ownership documentation (for landlords)

Usage Information

• IP address, browser type, and device information
• Pages visited and time spent on the Platform
• Search queries and property preferences
• Communication records with other users and support team

Verification Information

• Credit reports and background check results
• References from previous landlords or employers
• Property certificates and legal documents

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our Platform services
• To process transactions and send related information
• To verify user identities and conduct background checks
• To match landlords with suitable tenants
• To communicate with you about your account and services
• To send marketing communications (with your consent)
• To improve our Platform and develop new features
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With landlords when you submit a property application
• With prospective tenants when they inquire about your property
• With third-party service providers who assist our operations
• With credit reference agencies and background check services
• With law enforcement or regulators when legally required
• In connection with a business transaction, merger, or acquisition
• With your consent or at your direction

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, access controls, and employee training. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. For financial and legal compliance, some data may be retained for up to 7 years.

7. Your Rights and Choices

Under UK data protection laws, you have the following rights:

• Right to access your personal data
• Right to correct inaccurate or incomplete data
• Right to delete your data (subject to legal obligations)
• Right to restrict or object to data processing
• Right to data portability
• Right to withdraw consent where processing is based on consent
• Right to lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, please contact us using the details provided at the end of this policy.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies help us improve user experience, analyze Platform performance, and provide personalized content. You can control cookie preferences through your browser settings, but disabling cookies may limit certain Platform features.

9. Third-Party Links

Our Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: